About Us

Trusted Beer Keg Supplier & Delivery Service

Love Beer is the UK’s leading beer keg supplier, providing premium draught, bottled beer and keg delivery services to bars, pubs, offices, and home bars. We specialise in hassle-free beer supply, offering nationwide keg delivery, expert installation, and regular maintenance to keep your system running smoothly.

We simplify beer distribution by providing a one-stop solution for beer kegs, CO₂ gas, line cleaning, and equipment maintenance. With competitive pricing, reliable service, and a commitment to quality, we ensure your business or home bar has a consistent supply of fresh beer.

Need help? Contact us

What We Stand For

At Love Beer, we are more than just a beer supplier. We are committed to delivering quality, sustainability, and exceptional service to every customer.

Our mission is to make beer supply simple, reliable, and cost-effective, whether for bars, pubs, restaurants, offices, or home bars.

Reliability
We source only the best beer kegs and bottles ensuring freshness, consistency, and the perfect pour every time. Our line cleaning and maintenance services guarantee that your system delivers top-quality beer without compromise.
Quality
We source only the best beer kegs and bottles ensuring freshness, consistency, and the perfect pour every time. Our line cleaning and maintenance services guarantee that your system delivers top-quality beer without compromise.
Community
At Love Beer, we believe that beer is more than just a drink, it’s about bringing people together. We celebrate beer culture with our customers, suppliers, and breweries, creating a community that values great beer, great service, and great experiences.

Ordering & Delivery
Everything you need to know about getting your order to you as quickly and smoothly as possible.
When will my order be dispatched?
Kegs & orders are dispatched Monday to Thursday to ensure safe and reliable delivery.
Our standard delivery time is 4–10 working days across the UK. If you need your order sooner, you can simply upgrade to Next Working Day Delivery.
If you are a Draught Club Pro member or have a Trade Account, next day delivery is included as standard on eligible orders.
How long does delivery take for beer kegs?
Standard delivery typically takes 4–10 working days across the UK. If you need your order sooner, we offer next working day delivery on eligible orders.
Do you offer next day delivery on draught beer kegs?
Yes, we offer next working day delivery on draught beer kegs. Simply select express delivery at checkout to get your order faster.
Do you deliver beer kegs nationwide in the UK?
Yes, we deliver draught beer kegs and bar equipment across the UK, including homes, venues, and event locations.
How much does delivery cost?
Delivery charges vary by order size and type, calculated at checkout.
Standard Delivery
Orders under £50: £9.99
Under £100: £7.99
Orders £100+: Free
Keg Delivery
Standard keg delivery: £39.95 total for up to 5 kegs
Free standard keg delivery on 6+ keg orders
Express Options
Next day delivery: £14.95 extra per order
DraughtClub Pro and Trade Customers get free next day delivery on eligible orders
Can I choose a specific delivery date for my order?
If you need your order for a specific date, please select a dispatch date for the day before you need your goods and choose next day delivery. Please note that we are unable to deliver on Saturdays or Sundays.
What happens if my delivery is delayed?
If there are any delays with your order, we’ll keep you updated and work to resolve the issue as quickly as possible. Please note that standard delivery times may vary depending on circumstances beyond our control.
Can I track my order?
Yes, once your order has been dispatched, we’ll send you tracking information so you can follow your delivery. You can also view this by logging into your account.
Do you deliver to events and temporary locations?
Yes, we regularly deliver draught beer kegs and bar equipment to events, weddings, and temporary venues across the UK.
Do I need to be in to receive my delivery?
Yes. As beer is a licensed product, the person receiving the order must be present to accept delivery, sign for it, and may be asked to provide valid photo ID if they appear under 25. We cannot deliver to anyone under 18.
If you are not available to receive your delivery, it will be taken to a local depot, where we can help arrange an alternative delivery date. A small charge may apply for next day deliveries that cannot be completed because no one is available to accept the parcel.
Do you offer trade delivery or regular supply for businesses?
Yes, we can supply businesses with trade delivery and regular keg orders. For regular supply or account-based delivery arrangements, please contact our team and we’ll discuss the best option for your business.
Apply for a Beer Wholesale Trade Account here. Trade Account Apply >
Can I order to a residential address?
Absolutely. We supply drinks to homes, bars, businesses, festivals, and everything in between.
Kegs & Products
New to kegs, or just want to make sure you're getting the most out of them? These are the questions we get asked most.
How many kegs should I have for my party?
A good guide is to allow around 1 to 2 litres of beer per person, depending on how long the party lasts and whether beer is the main drink. If beer is the main focus, 1.5 to 2 litres per person per day is a sensible amount to work from. For shorter parties or mixed-drink events, you may need less. As a rule, 30L kegs suit smaller gatherings and 50L kegs are usually best for larger events.
What is the difference between beer keg and cask of beer?
The main difference is how the beer is stored, conditioned, and dispensed. Cask beer is a live product that continues to mature in the cask and is usually served at cellar temperature with a softer, less fizzy finish. It is normally dispensed either by gravity straight from the cask or through a beer engine / handpull on the bar. Keg beer, by contrast, is usually brewery-conditioned and served under gas pressure, which means it is typically colder, more carbonated, and lasts longer once opened. Keg beer is normally dispensed using a keg coupler connected to gas and served through a tap or font, or through systems such as kegerators and flash coolers.
What’s the typical shelf life of a beer keg?
Typically, keg beer will keep for around 2–4 months unopened if stored properly, but the safest answer is to check the best-before date on the keg itself because it varies by product and brewery.
Do the kegs need to be kept cold?
It depends on your setup. In a traditional cellar system, kegs and casks are usually kept in a cool cellar before serving. Cask beer generally needs to stay at cellar temperature because it is a live product, while keg beer can be more flexible depending on the dispense system. If you have a kegerator, the keg should be kept chilled and ready to pour. If you’re using a flash cooler such as a Lindr or Draughtsmith, you do not need to pre-chill the keg, as the machine cools the beer instantly as it pours.
How long does a keg last once tapped?
That depends on the dispense system you’re using. In a proper pressurised keg system, keg beer will typically stay fresh for around 30 days, and in some CO₂-driven setups it can last 4–8 weeks if kept cold and dispensed correctly.
By contrast, cask beer is much more delicate and is usually best within 2–4 days once broached. Always check the guidance for the specific keg and machine you’re using.
Do I need special equipment or can I drink straight from the keg?
You will dispense equipment to serve a keg properly. Most kegs are designed to be used with a compatible machine, coupler, and sometimes gas, depending on the setup. They are not usually intended to be drunk straight from the keg. If you’re not sure what equipment you need, we can help match the keg to the right setup.
How many pints do I get from a keg?
It depends on the keg size. As a guide:
10L keg = around 17 pints
20L keg = around 35 pints
30L keg = around 52 pints
50L keg = around 88 pints
Gas & Couplers
The two things that trip people up most when serving keg beer at home. Here's what you need to know before you order.
Is handling gas safe at home?
Yes, provided you follow the manufacturer’s guidelines for your dispensing equipment. Always store gas cylinders upright in a well-ventilated area, away from heat sources. Don’t attempt to refill cylinders yourself. Exchange services are available from most gas suppliers.
What’s a coupler and which one do I need?
A coupler is the fitting that connects your gas and beer lines to the keg. Different breweries use different coupler types. The most common in the UK are the S-type (Sankey), used by most lagers, and the G-type (Grundy), used by some ales. The D-type is also fairly common. Each product listing shows which coupler type is required. It’s rare, but this can change from time to time for any given product. As such, we cannot guarantee the accuracy of our information. Please double check from a few sources which coupler a keg needs before purchasing. Having the wrong coupler is not a valid reason for returning a keg. If you see an error, please get in touch and we’ll amend the information.
Where do I get gas from?
We recommend Adams Gas for sourcing your gas. Use their stockist finder to locate your nearest supplier. They’re all over the country and often deliver locally, so you should find one near you. Unfortunately we’re unable to send gas canisters through the post, so a local supplier is the way to go. You’ll also need a regulator (co2, mixed-gas) to attach the cylinder to your dispensing system, which controls the pressure going into the keg.
Which gas should I use?
Choosing the right gas is crucial for optimal taste and dispensing performance. Here’s a simple guide:
100% CO₂
Best for:
Lagers
Carbonated IPAs
Sparkling wines
Ciders
Note: When using 100% CO₂ long-term, an automatic regulator is highly recommended to ensure consistent carbonation and performance.
60/40 Mixed Gas (60% CO₂ / 40% Nitrogen)
Suitable for:
Most beer and cider products
Caution: Not recommended for sparkling wines. After 10-15 days, this blend may affect the carbonation level of beers and ciders, potentially diminishing taste quality.
70/30 Mixed Gas (70% Nitrogen / 30% CO₂)
Best for Guinness and Nitro Beers:
Guinness (essential for authentic creamy head and texture)
Other stouts (Murphy’s, Beamish, oatmeal stouts, milk stouts)
Porters (especially nitro porters)
Cream ales and nitro ales (e.g. Boddingtons, Caffrey’s Irish Ale)
Nitro IPAs and nitro pale ales
Nitro red ales (Kilkenny Irish Cream Ale)
Nitro cold brew coffee beers
Using pure CO₂ for these beers can result in excess carbonation and foam, negatively affecting their characteristic smoothness. The 70/30 blend ensures the creamy mouthfeel, smooth texture, and the cascading pour that these beers are known for.
We’re happy to provide specific guidance tailored to your products on request.
Returns & Quality
We want every order to be exactly what you expected. Here's what to do if something isn't right.
Refunds & Returns Policy – Kegs
Refunds & Returns Policy – Kegs
Kegs are specialist products. They are heavy, pressurised, and need to be handled, transported and stored carefully. For this reason, all keg returns must be agreed with us before anything is sent back.
Nothing in this policy affects your statutory rights.
This policy applies to keg purchases from Love Beer. Separate terms may apply to equipment hire, machines, accessories, food, snacks and other non-keg products.
1. Consumer Customers
If you are buying as an individual for personal use, your order will usually be treated as a consumer purchase.
Consumer customers may have the right to cancel an online order within 14 days of receiving the goods, unless a legal exemption applies.
If you return a keg because you have changed your mind, you may be responsible for the return cost.
Faulty, damaged, incorrect or not-as-described items will always be dealt with in line with your legal rights.
2. Change of Mind Returns
If you change your mind after receiving a keg, you must contact us within 14 days of delivery. You must then return the keg within 14 days of telling us you want to cancel.
To be accepted for a change-of-mind return, the keg must be:
unopened;
unused;
untapped;
in its original condition;
stored correctly after delivery;
suitable for resale; and
returned using a courier or collection method agreed by us.
Please do not send a keg back without contacting us first. Because kegs are heavy and pressurised, returns need to be arranged properly.
Where we arrange the return collection, a £46 collection fee will apply. This will either need to be paid before collection or deducted from your refund.
If your keg is already in transit when you change your mind, we may not be able to stop the delivery. In that case, please accept the delivery where possible, store the keg safely, and contact us straight away.
If a delivery is refused, missed, or cannot be completed because no-one is available to accept it, we may deduct any courier, failed delivery, return, storage or handling costs from your refund, where permitted by law.
Once the keg has been returned and inspected, we will process any refund due to the original payment method.
For valid consumer change-of-mind returns, we will refund the product price and standard outbound delivery cost where required by law. If you paid extra for express, next-day or upgraded delivery, we will only refund the standard delivery cost where required.
We may reduce the refund if the keg has been opened, tapped, used, damaged, stored incorrectly, or handled more than necessary to inspect it.
3. Kegs That Cannot Be Returned for Change of Mind
We cannot accept change-of-mind returns where the keg has been:
opened;
tapped;
used;
damaged after delivery;
stored incorrectly;
specially ordered;
personalised;
supplied as a short-dated or clearance item;
supplied as a perishable product unsuitable for resale; or
made unsuitable for resale for health, safety, quality or handling reasons.
Please check your order carefully before placing it. This includes checking the keg type, coupler type, delivery date, equipment compatibility and storage requirements.
If you are unsure about anything, please contact us before ordering.
4. Faulty, Damaged, Incorrect or Not-as-Described Kegs
If your keg arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.
Where possible, we ask that you report any issue within 24 hours of delivery. This helps us raise the matter quickly with the courier, warehouse or supplier.
This does not affect your statutory rights.
When reporting an issue, please provide:
your order number;
clear photographs of the keg;
photographs of any packaging damage;
a description of the issue; and
any relevant batch, best-before or keg markings.
Please do not dispose of, tap, empty, return, or attempt to repair the keg unless we have agreed this with you.
Where a keg is faulty, damaged, incorrect, or not as described, we will provide the remedy required by law. This may include a replacement, repair, refund, partial refund, or another appropriate solution depending on the circumstances.
The £46 change-of-mind collection fee will not apply where the return is due to our error, courier damage, or the product being faulty or not as described.
5. Delivery Delays
We work hard to meet our delivery timeframes, but deliveries are handled by third-party couriers and delays can occasionally happen.
We do not offer full order refunds solely because of courier delays, access issues, missed delivery attempts, or no-one being available to accept delivery, unless a legal right to cancel or refund applies.
If you paid for upgraded delivery and that upgraded service was not fulfilled, we may refund the delivery upgrade where appropriate.
You are responsible for making sure someone is available to accept delivery and that the keg is stored safely and correctly once delivered.
6. Trade Customers / Business Purchases
If you are buying as a trade customer, wholesale customer, hospitality venue, event operator, reseller, office, company, partnership, organisation, or for any commercial purpose, your order will be treated as a business-to-business purchase.
Business customers do not have the same automatic change-of-mind cancellation rights as consumer customers. The usual 14-day online cancellation right applies to consumer purchases and does not generally apply to business purchases.
For trade customers, returns are only accepted where:
the keg is faulty;
the keg is damaged on arrival;
the keg is materially not as described;
the wrong product has been supplied; or
we have agreed the return in writing.
We do not accept trade returns for:
change of mind;
over-ordering;
customer cancellation;
event cancellation;
incorrect product selection;
incorrect keg, coupler or dispense compatibility;
lack of storage space;
failure to arrange staff or access for delivery;
missed delivery attempts; or
stock management issues.
Where we accept a trade return as a gesture of goodwill, the keg must be:
unopened;
unused;
untapped;
correctly stored;
in its original condition; and
suitable for resale.
Where we arrange a trade return collection for a non-fault return, a £46 collection fee will apply.
Additional charges may also apply for:
failed collections;
refused deliveries;
inaccessible locations;
damaged goods;
storage;
restocking;
specialist handling; or
pallet courier charges.
If a trade customer refuses delivery after dispatch, fails to accept delivery, or asks to cancel once goods are already in transit, we may deduct all reasonable courier, return, storage, restocking and administration costs from any refund or credit due.
Trade customers must inspect all goods as soon as they arrive. Any damage, shortage, fault or discrepancy should be reported as soon as possible, ideally within 24 hours of delivery, with clear photographic evidence.
Failure to inspect goods promptly or provide reasonable evidence may affect our ability to offer a refund, replacement, credit or courier claim, unless the issue could not reasonably have been identified on delivery.
Nothing in this section excludes or limits our liability where goods are faulty, damaged, incorrect, or not as described.
7. Refund Processing
Where a refund is approved, it will be processed to the original payment method.
For consumer change-of-mind returns, refunds will normally be processed within 14 days of us receiving the returned keg, or receiving evidence that it has been returned, where required by law.
For trade customers, refunds or credits will be processed in line with our trade terms and any written agreement between us.
8. Before Ordering
Please check your order carefully before completing your purchase.
This includes checking:
keg type;
keg size;
best-before information where relevant;
coupler compatibility;
dispense equipment compatibility;
delivery dates;
access requirements;
storage requirements; and
suitability for your intended use.
If you are unsure about anything, please contact our team before placing your order.
9. Acceptance of Terms
By completing your purchase, you confirm that you have read and accepted this Refunds & Returns Policy.
Nothing in this policy affects your statutory rights.
Refunds & Returns Policy – Equipment Sales
We want all equipment purchased from Love Beer to arrive in good condition, work as expected, and be suitable for the purpose described. This policy explains how we handle returns, refunds, faults, damage, missing parts, incorrect items, customer responsibilities and business purchases for equipment sales.
Nothing in this policy affects your statutory rights.
This policy applies to equipment purchased from Love Beer, including machines, taps, fonts, couplers, regulators, beer lines, gas lines, fittings, cleaning equipment, accessories and other non-hire equipment. Separate terms apply to keg purchases, food and drink products, and equipment hire.
1. Consumer Customers
If you are buying as an individual for personal use, your order will usually be treated as a consumer purchase.
For online consumer purchases, customers may have the right to cancel an order within 14 days of receiving the goods, unless a legal exemption applies.
Faulty, damaged, incorrect or not-as-described items will always be dealt with in line with your legal rights.
2. Change of Mind Returns
If you change your mind after receiving equipment purchased from us, you must contact us within 14 days of delivery.
You must then return the item within 14 days of telling us you want to cancel.
To be accepted for a change-of-mind return, the item must be:
unused;
undamaged;
complete;
in its original condition;
in its original packaging where reasonably possible;
with all accessories, manuals, parts, fittings and cables included;
not installed, modified, connected, altered or used with liquid, gas or product;
suitable for resale; and
returned using a courier or return method agreed by us.
Please do not send equipment back without contacting us first. Some equipment is fragile, bulky, heavy or requires careful packaging, so returns need to be arranged properly.
For change-of-mind returns, you are responsible for the cost of returning the goods, unless we agree otherwise or the law requires otherwise.
Where we arrange the return collection, a collection charge may apply. This will be confirmed before collection and will either need to be paid before collection or deducted from your refund.
Once the item has been returned and inspected, we will process any refund due to the original payment method.
For valid consumer change-of-mind returns, we will refund the product price and standard outbound delivery cost where required by law. If you paid extra for express, next-day, timed, pallet or upgraded delivery, we will only refund the standard delivery cost where required.
We may reduce the refund if the item has been used, installed, damaged, altered, handled more than necessary to inspect it, returned incomplete, or returned in a condition that makes it unsuitable for resale.
3. Equipment That Cannot Be Returned for Change of Mind
We cannot accept change-of-mind returns where the equipment has been:
used;
installed;
connected to gas, beer, water or other liquids;
modified, altered, repaired or tampered with;
damaged after delivery;
returned with missing parts or accessories;
returned without suitable packaging;
specially ordered;
personalised;
custom-built or configured for you;
supplied as a clearance, used, refurbished or ex-display item where this was made clear before purchase; or
made unsuitable for resale for health, safety, hygiene, technical or handling reasons.
This may include equipment that has had beer, cleaning solution, gas, water or other liquid passed through it, unless the return is due to a fault or another legal right applies.
Please check your order carefully before placing it. This includes checking compatibility, dimensions, coupler type, gas requirements, power requirements, installation requirements, intended use and delivery timing.
If you are unsure about anything, please contact us before ordering.
4. Faulty, Damaged, Incorrect or Not-as-Described Equipment
If your equipment arrives damaged, faulty, incorrect, incomplete, or not as described, please contact us as soon as possible.
Where possible, we ask that you report any issue within 24 hours of delivery. This helps us raise the matter quickly with the courier, warehouse or supplier.
This does not affect your statutory rights.
When reporting an issue, please provide:
your order number;
a clear description of the issue;
clear photographs of the equipment;
photographs of any damaged packaging;
photographs of any serial numbers, labels or product markings where relevant;
details of any missing parts or accessories;
a short video showing the issue where helpful; and
any courier or delivery notes that may help us investigate.
Please do not dispose of, install, alter, repair, return or attempt to fix any equipment unless we have agreed this with you first.
Where equipment is faulty, damaged, incorrect or not as described, we will provide the remedy required by law. This may include a repair, replacement, refund, partial refund, store credit or another appropriate solution depending on the circumstances.
Return charges will not apply where the return is due to our error, courier damage, or the equipment being faulty or not as described.
5. Inspection on Delivery
Please inspect your equipment as soon as it arrives.
Before opening or disposing of packaging, please check:
the item received matches your order;
the packaging is not visibly damaged;
all accessories and parts are included;
the equipment appears undamaged;
the model, size, fitting type or specification is correct; and
any visible serial numbers or product markings match the supplied product information.
If there is visible damage to the packaging or equipment, please take photographs before opening further or using the item.
Where possible, please keep the packaging until you are satisfied the equipment is correct and working as expected. Original packaging may be needed if the item has to be returned safely.
6. Installation, Setup and Use
Some equipment may require correct installation, compatible fittings, suitable gas, suitable power supply, cleaning, setup or technical knowledge.
You are responsible for ensuring that equipment is installed, connected and used safely and correctly.
You must follow any instructions, manuals, product guidance or advice provided.
We cannot usually offer a refund where a problem is caused by:
incorrect installation;
incorrect setup;
misuse;
accidental damage;
incompatible kegs, gas, couplers, lines, fittings or dispense systems;
unsuitable power supply;
failure to clean or maintain the equipment;
unauthorised repairs or modifications;
damage caused by forcing, cutting, twisting or removing parts;
use outside the manufacturer’s intended purpose; or
failure to follow instructions.
If you are unsure how to install, connect or use any item, please contact us before using it.
7. Manufacturer Warranties
Some equipment may come with a manufacturer warranty.
Where a manufacturer warranty applies, the warranty terms will depend on the product and manufacturer.
A manufacturer warranty is separate from your statutory rights.
Warranty support may require:
proof of purchase;
product serial number;
photographs or videos of the fault;
return of the item for inspection;
evidence that the item has been used correctly;
confirmation that the item has not been modified or repaired without permission; and
confirmation that cleaning and maintenance instructions have been followed.
Damage caused by misuse, accidental damage, poor maintenance, incorrect installation, incompatible products, blocked lines, incorrect gas pressure, liquid ingress, frost damage, heat damage, or unauthorised alteration may not be covered by warranty.
8. Missing Parts or Accessories
If any part of your equipment order is missing, please contact us as soon as possible.
Please provide:
your order number;
details of the missing item;
photographs of what was received;
photographs of the packaging; and
any packing slip or delivery note included with the order.
Where we confirm that a part or accessory is missing due to our error, we will arrange a suitable remedy. This may include sending the missing part, offering a replacement, or another appropriate solution.
9. Delivery Delays
We work hard to meet our delivery timeframes, but deliveries are handled by third-party couriers and delays can occasionally happen.
We do not offer full order refunds solely because of courier delays, access issues, missed delivery attempts, or no-one being available to accept delivery, unless a legal right to cancel or refund applies.
If you paid for upgraded delivery and that upgraded service was not fulfilled, we may refund the delivery upgrade where appropriate.
You are responsible for making sure someone is available to accept delivery, especially for large, heavy, fragile or high-value equipment.
10. Return Packaging
Equipment must be returned safely and securely packaged.
Where possible, please use the original packaging.
If the original packaging is no longer available, you must use suitable protective packaging to prevent damage in transit.
You may be responsible for damage caused by poor or unsuitable return packaging where the return is arranged by you.
For larger, fragile or high-value equipment, we may require the item to be returned using a specific courier, pallet service or approved collection method.
11. Trade Customers / Business Purchases
If you are buying as a trade customer, wholesale customer, hospitality venue, event operator, reseller, office, company, partnership, organisation, or for any commercial purpose, your order will be treated as a business-to-business purchase.
Business customers do not have the same automatic change-of-mind cancellation rights as consumer customers. The usual 14-day online cancellation right applies to consumer purchases and does not generally apply to business purchases.
For trade customers, returns are only accepted where:
the equipment is faulty on arrival;
the equipment is damaged on arrival;
the equipment is materially not as described;
the wrong product has been supplied;
a required part is missing due to our error; or
we have agreed the return in writing.
We do not accept trade returns for:
change of mind;
over-ordering;
customer cancellation;
event cancellation;
incorrect product selection;
incorrect size, model or specification ordered;
incorrect coupler, gas, line or dispense compatibility;
lack of space;
lack of power, gas or installation readiness;
failure to arrange staff or access for delivery;
missed delivery attempts;
failure to check dimensions, specifications or compatibility;
stock management issues; or
items no longer required.
Where we accept a trade return as a gesture of goodwill, the item must be unused, undamaged, complete, in its original condition, with all accessories included, and suitable for resale.
Where we arrange a trade return collection for a non-fault return, the return courier cost will apply. Additional charges may also apply for failed collections, refused deliveries, inaccessible locations, damaged goods, storage, restocking, specialist handling or courier charges.
If a trade customer refuses delivery after dispatch, fails to accept delivery, or asks to cancel once goods are already in transit, we may deduct all reasonable courier, return, storage, restocking and administration costs from any refund or credit due.
Trade customers must inspect all goods as soon as they arrive. Any damage, shortage, fault or discrepancy should be reported as soon as possible, ideally within 24 hours of delivery, with clear photographic evidence.
Failure to inspect goods promptly or provide reasonable evidence may affect our ability to offer a refund, replacement, credit or courier claim, unless the issue could not reasonably have been identified on delivery.
Nothing in this section excludes or limits our liability where goods are faulty, damaged, incorrect, or not as described.
12. Refund Processing
Where a refund is approved, it will be processed to the original payment method.
For consumer change-of-mind returns, refunds will normally be processed within 14 days of us receiving the returned goods, or receiving evidence that they have been returned, where required by law.
For faulty, damaged, incorrect or not-as-described equipment, refund timing may depend on whether we need to inspect the item, review photographs or videos, speak with the courier, or raise the matter with the warehouse, supplier or manufacturer.
Once we have issued a refund, it may take additional time for your bank, card provider or payment processor to show the funds in your account.
For trade customers, refunds or credits will be processed in line with our trade terms and any written agreement between us.
13. Before Ordering
Please check your order carefully before completing your purchase.
This includes checking:
product type;
model;
size;
dimensions;
specification;
fitting type;
coupler compatibility;
gas compatibility;
line compatibility;
power requirements;
cleaning requirements;
installation requirements;
intended use;
delivery dates;
access requirements; and
suitability for your setup.
If you are unsure about anything, please contact our team before placing your order.
14. Acceptance of Terms
By completing your purchase, you confirm that you have read and accepted this Refunds & Returns Policy.

Nothing in this policy affects your statutory rights.
Refunds & Returns Policy – Equipment Hire
We want all hired equipment to arrive in good working order and be ready to use. If something goes wrong, we will do our best to resolve the issue quickly, fairly and practically.
This policy explains how we handle cancellations, faults, missing items, damage, cleaning, packaging, failed collections and customer responsibilities for equipment hire.
Nothing in this policy affects your statutory rights.
1. Before You Book
Please check all hire details carefully before confirming your booking, including:
the type of equipment being hired;
the hire dates;
delivery and collection arrangements;
what equipment, parts and accessories are included;
any deposit or security requirements;
whether gas, air compressor, fonts, couplers or other fittings are required;
power requirements;
access requirements for delivery and collection;
compatibility with your kegs, dispense setup or event requirements; and
any setup, cleaning or return instructions.
If you are unsure whether the hire equipment is suitable for your event, venue, home bar or dispense setup, please contact our team before booking.
2. Cancellations Before Hire
If you need to cancel a hire booking, please contact us as soon as possible.
If the hire booking has not yet been prepared, allocated, reserved, dispatched or committed to your booking, we may be able to cancel it and issue a full or partial refund.
If the booking is close to the hire date, already prepared, dispatched, specifically reserved, or stock has been taken out of availability for your event, cancellation charges may apply. This is because hire stock is time-sensitive and reserved for a specific booking window.
Any non-refundable deposit, minimum notice period, delivery charge, preparation charge, or event-specific cancellation term agreed at the time of booking will also apply.
If equipment has already been dispatched, we may deduct reasonable delivery, collection, courier, preparation, handling and administration costs from any refund due.
For consumer distance bookings, cancellation rights may apply unless the hire service has already started with your agreement or another legal exception applies.
3. Delivery, Pallet Box and Packaging
Most hired equipment will arrive in a collapsible pallet box or other protective packaging.
You must keep all packaging safe during the hire period, including:
the pallet box;
pallet box lid;
bubble wrap;
bungee cords;
protective inserts;
equipment bags or covers; and
any other return packaging provided.
The equipment must be returned in the same pallet box or packaging supplied, unless we agree otherwise in writing.
Failure to return the equipment in the original packaging may result in additional collection, packaging, repair or replacement charges.
4. On Arrival: Inspection and Video Evidence
Please inspect all hired equipment as soon as it arrives.
Before removing the equipment from the pallet box or packaging, you should take a clear video showing:
the pallet box or packaging before opening;
the box being opened;
the machine and equipment inside;
the condition of the machine on arrival;
the condition of any fonts, taps, couplers, lines, regulators or accessories; and
any visible damage to the box, packaging or equipment.
Please send this video to us on the day the equipment is received.
This protects both you and us. If the equipment has been damaged in transit, the video helps confirm when and how the damage occurred.
If any item is damaged, faulty, missing, incomplete, incorrect or not as described, you must contact us as soon as possible and provide:
your order or booking reference;
a clear description of the issue;
photographs of the equipment;
photographs of the packaging where relevant;
a short video showing the issue where helpful; and
details of any missing parts or accessories.
We ask that issues are reported within 24 hours of delivery wherever possible. This helps us investigate quickly with the courier, warehouse or supplier. Failure to report an issue promptly or provide reasonable evidence may affect our ability to investigate, provide a replacement, raise a courier claim or resolve a deposit dispute.
This does not affect your statutory rights.
5. Testing the Equipment Before Use
You must test the equipment within 24 hours of delivery and before using it for your event.
Where cleaning bottles, cleaning powder, thermometers, taps, couplers or other test equipment are provided, you should follow the instructions in the hire pack.
For Lindr machines, this may include:
checking that the machine is set correctly;
connecting the cleaning bottle;
running cold water and cleaning solution through the lines;
checking that liquid pours from each tap;
checking that the liquid is cold;
checking that the air compressor or gas setup is working; and
testing each coupler, font or tap supplied.
If the equipment does not appear to be working, please contact us immediately and send a short video showing the issue.
You must not wait until the event has started before reporting an issue that could reasonably have been identified during the test process.
6. Do Not Alter, Remove or Modify Equipment
Your hire equipment will be supplied according to the dispense option requested.
Please do not detach, remove, alter, modify, repair, force, cut, twist or change any part of the equipment unless we have told you to do so.
This includes:
taps;
fonts;
beer lines;
gas lines;
regulators;
couplers;
John Guest fittings;
air compressor connections;
covers;
internal parts;
safety fittings; and
any other attached equipment.
We cannot accept responsibility for issues caused by parts being detached, removed, altered, damaged, incorrectly connected or modified without our instruction.
If you are unsure about any part of the setup, please contact us before making changes.
7. If Equipment Fails During Hire
If hired equipment develops a fault during the hire period, please contact us immediately.
Depending on the circumstances, we may offer:
troubleshooting support;
technical guidance;
video or phone support;
replacement parts;
replacement equipment, where available and reasonably possible;
an alternative dispensing method;
courier support; or
another practical workaround.
We will always aim to minimise disruption, but replacement times may depend on:
your location;
courier availability;
the time and date the issue is reported;
the nature of the fault;
whether the issue can be resolved remotely; and
whether replacement equipment is available.
If the fault is confirmed and is not due to misuse, accidental damage, customer alteration, incorrect setup, failure to follow instructions, or failure to test the equipment within 24 hours of delivery, we will review the situation fairly and consider an appropriate remedy. This may include a partial refund of the hire charge where appropriate.
If the issue is caused by misuse, incorrect setup, customer damage, missing parts, unsuitable kegs, incompatible equipment, failure to follow instructions, or changes made without our permission, no refund will usually be due and additional charges may apply.
8. Kegs and Perishable Products Used with Hire Equipment
If you are hiring equipment to dispense kegs or other perishable products, please note that the hire of equipment and the purchase of kegs or drinks are treated separately.
We cannot usually refund kegs, drinks or other perishable products simply because hired equipment develops a fault after delivery, particularly where:
the keg has been opened;
the keg has been tapped;
the product is perishable;
the product has been incorrectly stored;
the equipment issue was reported late;
the customer did not test the equipment within 24 hours;
the issue was caused by incorrect setup or misuse; or
we were not given a reasonable opportunity to resolve the issue.
However, we are committed to helping. If an issue arises, we will try to provide a practical solution as quickly as possible, such as technical support, replacement parts, replacement equipment or an alternative dispensing method where reasonably possible.
Where the issue is confirmed to be our fault and has directly affected your ability to use the hired equipment, we will review the matter fairly and consider an appropriate remedy.
9. Customer Responsibilities During Hire
While hired equipment is in your possession, you are responsible for taking reasonable care of it.
This includes:
using the equipment only for its intended purpose;
following all instructions and setup guidance provided;
testing the equipment within 24 hours of delivery;
keeping the equipment clean, safe and secure;
protecting it from damage, theft, weather, misuse or interference;
not removing, altering or modifying parts without permission;
keeping all accessories, fittings, packaging and parts together;
ensuring the equipment is not used by anyone who is not competent to do so;
ensuring the equipment is available for collection at the agreed time; and
returning the equipment in the condition required by the hire pack.
You may be responsible for loss, damage, missing parts, excessive cleaning, repackaging, failed collection or repairs where these go beyond normal use and fair wear and tear.
10. Cleaning Before Return
Before the equipment is returned, you must clean the machine, beer lines, taps and any relevant fittings using the cleaning products provided, unless we agree otherwise.
For Lindr machines, this will usually mean:
running cleaning solution through the lines;
allowing the cleaning solution to sit in the lines where instructed;
flushing the lines with clean water;
checking that liquid pours properly from the taps;
wiping down the machine;
removing beer, liquid and residue;
ensuring the machine is dry before packing; and
leaving the equipment clean and ready for inspection.
Failure to clean the equipment properly may result in cleaning charges being deducted from your deposit or invoiced separately.
11. Return Video Before Packing
Before packing the equipment for return, you should take a clear video showing:
liquid pouring from the tap into a glass;
the machine working correctly;
the thermometer showing the liquid is cold where relevant;
the machine and accessories in good condition;
any fonts, couplers, regulators, taps or lines supplied; and
the equipment before it is packed away.
This helps confirm that the equipment was working and undamaged before collection.
Failure to provide return video evidence may affect our ability to investigate courier damage, missing parts, equipment faults or deposit disputes.
12. Packing the Equipment for Collection
At the end of the hire period, all equipment must be packed safely and made ready for collection.
You must:
place all equipment back into the pallet box or packaging provided;
wrap the machine and any fonts or accessories securely;
secure the machine and cleaning bottle using the bungee cords where supplied;
include all taps, couplers, regulators, lines, fittings, fonts, cleaning bottles, thermometers and accessories;
check everything against your equipment checklist;
take a photograph of all equipment inside the box before closing it;
put the lid back on securely; and
ensure the box is ready for courier collection at the agreed time.
The equipment must be complete, reasonably clean, dry, safely packed and ready for collection.
13. Collection and Failed Collection Charges
A courier will be arranged to collect the equipment at the end of the hire period unless otherwise agreed.
You are responsible for ensuring the equipment is available for collection at the agreed location, date and time.
If the courier is unable to collect the equipment due to an issue that is not our fault, a £50 recollection fee will apply and may be deducted from your deposit.
This may include situations where:
no-one is available for collection;
the equipment is not packed;
the pallet box or packaging is missing;
the equipment is inaccessible;
the collection address is incorrect;
access is refused;
the courier is turned away; or
the equipment is not ready at the agreed time.
Additional charges may apply for storage, late return, extra courier visits, specialist handling, missing packaging or delayed return of equipment.
14. Deposits, Damage Charges and Missing Items
Where a deposit or security hold applies, we may retain or deduct from it to cover:
missing equipment;
missing accessories;
missing packaging;
damaged equipment;
damage beyond fair wear and tear;
excessive cleaning;
beer, liquid or residue left in the machine;
damaged or cut beer lines;
damaged fittings;
missing taps, couplers, regulators, fonts or gas lines;
late return;
failed collection;
recollection fees;
repair costs;
replacement parts;
courier damage caused by poor repacking; or
other charges set out in the hire terms.
If the cost of loss, damage, cleaning, missing items or failed collection is greater than the deposit, we may invoice you for the balance.
We will act reasonably when assessing deductions and will take into account the condition of the equipment, the hire pack checklist, arrival evidence, return evidence, courier evidence and any photographs or videos provided.
15. Refunds
Where a refund is approved, it will usually be processed back to the original payment method within 5–14 working days.
The exact timing may depend on:
your bank or card provider;
the original payment method;
whether the equipment has been returned;
whether the equipment needs to be inspected;
whether any parts are missing;
whether a courier investigation is required;
whether damage, cleaning or failed collection charges apply; and
whether further information is needed from you.
Once we have issued a refund, it may take additional time for your bank, card provider or payment processor to show the funds in your account.
16. Trade Customers / Business Hire
If you are hiring equipment as a trade customer, venue, hospitality operator, event company, reseller, office, company, partnership, organisation, or for any commercial purpose, your hire will be treated as a business-to-business hire.
Business customers do not have the same automatic change-of-mind cancellation rights as consumer customers.
For trade hires, refunds or credits are only normally offered where:
the equipment is faulty on arrival;
the equipment is materially not as described;
the wrong equipment has been supplied; or
we have agreed a refund or credit in writing.
We do not normally offer trade refunds for:
change of mind;
event cancellation;
over-ordering;
unsuitable venue access;
incorrect product selection;
incorrect coupler, gas or dispense compatibility;
lack of power or gas;
failure to test equipment;
failure to follow setup instructions;
customer alteration or misuse;
staff not being available;
missed delivery or collection attempts; or
issues reported after the hire period has ended.
Nothing in this section excludes or limits our liability where equipment is faulty, not as described, or supplied incorrectly.
17. Statutory Rights

Nothing in this policy affects your statutory rights.
Where hired goods or services are supplied to consumers, we will deal with faults, misdescription and other consumer rights issues in accordance with applicable law. Customers may have rights where goods are faulty, not as described or do not do what they are supposed to do.
Requesting a Refund and Refund Times
How to Request a Refund
If you believe there is a problem with your order, please complete our refund request form as soon as possible and include all relevant details, along with photographs where applicable. This helps us review the issue quickly and resolve it as efficiently as possible.
Submitting a refund request does not automatically mean a refund will be issued. Each request will be reviewed in line with our Refunds & Returns Policy, the condition of the goods, the evidence provided, and your statutory rights.
Where an item is confirmed to be faulty, damaged, incorrect or not as described, we will offer the appropriate remedy. This may include a replacement, repair, refund, partial refund, store credit, or another suitable resolution depending on the circumstances.
For change-of-mind returns, the item must meet the return conditions set out in this policy and any applicable collection or return charges may be deducted from the refund due.
How Long Do Refunds Take?
Once a refund has been approved, it will usually be processed back to your original payment method within 5–14 working days.
The exact timing may depend on:
your bank or card provider;
the original payment method used;
whether the item needs to be returned and inspected first;
whether we need further information from you; and
whether a courier, warehouse or supplier investigation is required.
For returned items, we will normally process the refund once the goods have been received and checked, or once we have received satisfactory evidence that the item has been returned, where applicable.
Please note that once we have issued the refund, it may take additional time for your bank, card provider or payment processor to show the funds in your account.
Nothing in this section affects your statutory rights.
Refunds & Returns – Food & Drink Products (Excluding Kegs)
We take pride in the quality of our food and drink products and want every order to arrive in good condition. Because many food and drink products are perishable, sealed for hygiene and safety reasons, or unsuitable for resale once dispatched, returns are handled carefully and in line with this policy.
Nothing in this policy affects your statutory rights.
This policy applies to food and drink products purchased from Love Beer, excluding kegs. Separate terms apply to kegs, equipment hire, machines and accessories.
1. Consumer Customers
If you are buying as an individual for personal use, your order will usually be treated as a consumer purchase.
For online consumer purchases, customers may have the right to cancel an order within 14 days of receiving the goods, unless a legal exemption applies.
Some food and drink products may be exempt from change-of-mind returns, including:
perishable items;
chilled or temperature-sensitive items;
products with a short shelf life;
sealed goods that cannot be returned for health or hygiene reasons once opened;
products that have been opened, unsealed or used;
products that have been incorrectly stored after delivery; and
products that are no longer suitable for resale for health, safety or quality reasons.
Faulty, damaged, incorrect or not-as-described items will always be dealt with in line with your legal rights.
2. Change of Mind Returns
If you change your mind after receiving your order, you must contact us within 14 days of delivery.
Where a change-of-mind return is legally permitted, you must return the item within 14 days of telling us you want to cancel.
To be accepted for a change-of-mind return, the item must be:
unopened;
unused;
sealed, where applicable;
in its original packaging;
in its original condition;
stored correctly after delivery;
within its usable shelf life;
suitable for resale; and
returned using a courier or return method agreed by us.
Please do not send any item back without contacting us first. Returns must be agreed in advance so we can confirm whether the product is eligible for return and provide return instructions.
For change-of-mind returns, you are responsible for the cost of returning the goods, unless we agree otherwise or the law requires otherwise. If we arrange the return, the return courier cost will either be payable before collection or deducted from any refund due.
Once the item has been returned and inspected, we will process any refund due to the original payment method.
For valid consumer change-of-mind returns, we will refund the product price and the standard outbound delivery cost where required by law. If you paid extra for express, next-day or upgraded delivery, we will only refund the standard delivery cost where required.
We may reduce the refund if the item has been opened, used, damaged, stored incorrectly, handled more than necessary to inspect it, or returned in a condition that makes it unsuitable for resale.
3. Products That Cannot Be Returned for Change of Mind
We cannot accept change-of-mind returns where the product has been:
opened;
unsealed;
used;
consumed, partly consumed or sampled;
damaged after delivery;
stored incorrectly;
chilled, frozen or temperature-sensitive;
supplied as a short-dated or clearance item;
supplied as a perishable product unsuitable for resale;
personalised, specially ordered or made to order;
mixed with other goods after delivery; or
made unsuitable for resale for health, safety, hygiene, quality or handling reasons.
This includes products where the packaging seal has been broken or where we cannot safely confirm that the item has been stored correctly after delivery.
Please check your order carefully before placing it. If you are unsure about product type, flavour, quantity, ingredients, allergens, delivery timing, storage requirements or suitability, please contact us before ordering.
4. Faulty, Damaged, Incorrect or Not-as-Described Items
If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.
Where possible, we ask that you report any issue within 24 hours of delivery. This helps us raise the matter quickly with the courier, warehouse or supplier.
This does not affect your statutory rights.
When reporting an issue, please provide:
your order number;
a clear description of the issue;
clear photographs of the product;
photographs of any damaged packaging;
photographs of any batch codes, best-before dates or product markings where relevant;
details of whether the item has been opened, used or consumed; and
any courier or delivery notes that may help us investigate.
Please do not dispose of, open, use, consume, return or attempt to fix any item unless we have agreed this with you first.
Where an item is faulty, damaged, incorrect or not as described, we will provide the remedy required by law. This may include a replacement, refund, partial refund, store credit or another appropriate solution depending on the circumstances.
Return charges will not apply where the return is due to our error, courier damage, or the product being faulty or not as described.
5. Delivery Delays
We work hard to meet our delivery timeframes, but deliveries are handled by third-party couriers and delays can occasionally happen.
We do not offer full order refunds solely because of courier delays, access issues, missed delivery attempts, or no-one being available to accept delivery, unless a legal right to cancel or refund applies.
If you paid for upgraded delivery and that upgraded service was not fulfilled, we may refund the delivery upgrade where appropriate.
You are responsible for making sure someone is available to accept delivery and that any food or drink products are stored safely and correctly once delivered.
6. Storage and Handling After Delivery
Once your order has been delivered, you are responsible for storing it correctly.
This includes following any storage instructions shown on the product, packaging or website, including:
keeping chilled items chilled;
keeping frozen items frozen;
keeping products away from heat or direct sunlight;
storing products in a clean, dry and safe place;
observing best-before or use-by dates;
not using products after they have expired; and
checking allergen and ingredient information before consumption.
We cannot usually offer a refund where a product has deteriorated because it was stored incorrectly after delivery.
7. Allergens, Ingredients and Product Suitability
Product information is provided in good faith based on information available from the producer, supplier or manufacturer.
Customers are responsible for checking product details before purchase and before consumption, including:
allergens;
ingredients;
alcohol content;
dietary suitability;
pack size;
flavour;
storage requirements; and
best-before or use-by information.
If you have an allergy, intolerance or specific dietary requirement, please check the product label before consuming the item and contact us before ordering if you are unsure.
We cannot accept returns for change of mind where a product is unsuitable due to personal preference, taste, dietary choice or failure to check the product information, unless the item is faulty, incorrect or not as described.
8. Trade Customers / Business Purchases
If you are buying as a trade customer, wholesale customer, hospitality venue, event operator, reseller, office, company, partnership, organisation, or for any commercial purpose, your order will be treated as a business-to-business purchase.
Business customers do not have the same automatic change-of-mind cancellation rights as consumer customers. The usual 14-day online cancellation right applies to consumer purchases and does not generally apply to business purchases.
For trade customers, returns are only accepted where:
the item is faulty;
the item is damaged on arrival;
the item is materially not as described;
the wrong product has been supplied; or
we have agreed the return in writing.
We do not accept trade returns for:
change of mind;
over-ordering;
customer cancellation;
event cancellation;
incorrect product selection;
incorrect quantity ordered;
personal taste or preference;
lack of storage space;
failure to arrange staff or access for delivery;
missed delivery attempts;
failure to check allergens, ingredients or product details; or
stock management issues.
Where we accept a trade return as a gesture of goodwill, the item must be unopened, unused, sealed where applicable, correctly stored, in its original condition and suitable for resale.
Where we arrange a trade return collection for a non-fault return, the return courier cost will apply. Additional charges may also apply for failed collections, refused deliveries, inaccessible locations, damaged goods, storage, restocking, specialist handling or courier charges.
If a trade customer refuses delivery after dispatch, fails to accept delivery, or asks to cancel once goods are already in transit, we may deduct all reasonable courier, return, storage, restocking and administration costs from any refund or credit due.
Trade customers must inspect all goods as soon as they arrive. Any damage, shortage, fault or discrepancy should be reported as soon as possible, ideally within 24 hours of delivery, with clear photographic evidence.
Failure to inspect goods promptly or provide reasonable evidence may affect our ability to offer a refund, replacement, credit or courier claim, unless the issue could not reasonably have been identified on delivery.
Nothing in this section excludes or limits our liability where goods are faulty, damaged, incorrect, or not as described.
9. Refund Processing
Where a refund is approved, it will be processed to the original payment method.
For consumer change-of-mind returns, refunds will normally be processed within 14 days of us receiving the returned goods, or receiving evidence that they have been returned, where required by law.
For faulty, damaged, incorrect or not-as-described items, refund timing may depend on whether we need to inspect the item, review photographs, speak with the courier, or raise the matter with the warehouse, supplier or manufacturer.
Once we have issued a refund, it may take additional time for your bank, card provider or payment processor to show the funds in your account.
For trade customers, refunds or credits will be processed in line with our trade terms and any written agreement between us.
10. Before Ordering
Please check your order carefully before completing your purchase.
This includes checking:
product type;
flavour;
quantity;
pack size;
allergens;
ingredients;
alcohol content;
storage requirements;
best-before or use-by information where relevant;
delivery dates;
access requirements; and
suitability for your intended use.
If you are unsure about anything, please contact our team before placing your order.
11. Acceptance of Terms
By completing your purchase, you confirm that you have read and accepted this Refunds & Returns Policy.
Nothing in this policy affects your statutory rights.