CoolTube Pancake 4 Way 15 Line with fittings

• Standard UK Shipping: Orders placed before 12 pm on Monday will have an estimated delivery of a maximum of 10 days
• Express  Delivery: Estimated delivery within 1-3 working days (Monday-Friday).
• Next Day Delivery: Orders placed before 10 am (Monday-Thursday) will be delivered the next working day.

• Standard Shipping:
  • If you select standard shipping, no refund will be provided for shipping delays that are not our fault, as long as the product is eventually delivered.
  • The estimated timeframe is an aim rather than a guarantee.
  • Once the product is in transit, responsibility for tracking and managing the delivery lies with the customer.

• Express & Next Day Delivery:
  • If your keg does not arrive within the promised timeframe due to an error on our part, you may be eligible for a refund as per our refund policy.
  • If you require changes to your delivery, please inform us, and we will liaise with UPS to accommodate your request.
  • If you contact UPS directly and this leads to delays, Love Beer cannot be held responsible, and no refund will be issued for any delay caused.

• Delivery Conditions:
  • All deliveries must be signed for by an adult (18+). Proof of age may be required upon delivery.
  • If no one is available at the delivery address, redelivery may be subject to additional charges.
  • UPS drivers do not carry company phones and cannot call recipients upon delivery. Please ensure someone is available during the estimated timeframe.
  • If delivery is unsuccessful and the package is returned to us due to incorrect details or failure to collect, the customer may be liable for additional shipping costs.

• Returns & Refunds

  • Changed Your Mind? – You have 14 days to return an unopened keg in its original condition. If it’s already in transit, accept delivery and we’ll send a return label. A £46 collection fee applies.

  • Damaged or Faulty Keg? – Let us know within 14 days. We’ll collect it free of charge and offer a full refund or replacement.

  • Beer Quality Issues  –Refunds are only given if the beer is off, contaminated, or unfit for consumption.

  • How Long for a Refund? – Approved refunds are processed within 3–7 working days to your original payment method.

• We use UPS, a third-party shipping provider, for all deliveries.
• Customers will receive an email notification from UPS once their goods are in transit, which will include tracking details.
• Customers can track their parcel at any time using UPS Tracking Support: https://www.ups.com/gb/en/support/tracking-support.page.
• Once in transit, customers are responsible for contacting UPS directly for delivery updates.
• If customers need to make changes to their delivery details, they must notify us immediately so we can liaise with UPS.

Choosing the right gas is crucial for optimal taste and dispensing performance. Here’s a simple guide:

100% CO₂

Best for:

• Lagers
• Carbonated IPAs
• Sparkling wines
• Ciders

Note: When using 100% CO₂ long-term, an automatic regulator is highly recommended to ensure consistent carbonation and performance.

60/40 Mixed Gas (60% CO₂ / 40% Nitrogen)

Suitable for:

• Most beer and cider products

Caution: Not recommended for sparkling wines. After 10-15 days, this blend may affect the carbonation level of beers and ciders, potentially diminishing taste quality.

70/30 Mixed Gas (70% Nitrogen / 30% CO₂)

Best for Guinness and Nitro Beers:

• Guinness (essential for authentic creamy head and texture)
• Other stouts (Murphy’s, Beamish, oatmeal stouts, milk stouts)
• Porters (especially nitro porters)
• Cream ales and nitro ales (e.g., Boddingtons, Caffrey’s Irish Ale)
• Nitro IPAs and nitro pale ales
• Nitro red ales (Kilkenny Irish Cream Ale)
• Nitro cold brew coffee beers

Using pure CO₂ for these beers can result in excess carbonation and foam, negatively affecting their characteristic smoothness. The 70/30 blend ensures the creamy mouthfeel, smooth texture, and the cascading pour that these beers are known for.

We’re happy to provide specific guidance tailored to your products on request.

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• Multi-Keg Discounts: Save £10 per keg when you order more than two kegs at a time. Discounts apply automatically at checkout.